5 Signs It's Time to Upgrade Your Commercial Laundry Equipment

Published: May 29, 2019

Written by: Martin Ray Laundry Systems

Unfortunately, laundry equipment doesn’t last forever. There comes a time when laundromat owners and investors will need to upgrade and replace their machines. Providing top-of-the-line laundry equipment is important for continued customer satisfaction and, ultimately, business success. But, where do you draw the line when it comes to investing in new equipment? We get that question a lot as customers struggle with whether to repair or replace their equipment. A lot of factors, including the age of the existing equipment and the needs of your customers, come into play. Here are some of our tell-tale signs that indicate you should consider replacing your commercial laundry equipment.  


1. Your utility costs are high.

More than half of laundromat owners consider high utility costs the largest obstacle for their business. If your utility costs are higher than expected, maybe it’s time to upgrade. New commercial washers and dryers that are energy-efficient can help reduce the amount of water, electricity, and gas you’re using at your laundry business. One new washer-extractor can save thousands of gallons of water per month. Using less water, electricity, and gas is not only better for the environment, it also saves you money almost immediately.

2. Your equipment is old.
Equipment that is old and outdated can have a serious impact on your business. First, it doesn’t look as nice in your facility, which is going to impact how customers view your business. Second, older equipment is more likely to break down and need repairs, which limits your profits and increases maintenance costs. And lastly, which we noted above, is that older equipment is going to be less energy-efficient and not clean as well as new machines.

According to the Coin Laundry Association, the accepted standard of useful life for commercial coin laundry equipment is as follows:

  • Topload washers (12 lbs. to 14 lbs.): 5-8 years
  • Frontload washers (18 lbs. to 50 lbs.): 10-15 years
  • Dryers (30 lbs. to 60 lbs.):  10-15 years
  • Heating systems: 10-15 years
  • Coin changers: 10-15 years

3. You’re lacking the technology you need.

Technology changes quickly and the laundry industry is no exception. The technological advances in the industry have been substantial in recent years and can help improve security, efficiency, and increase customer loyalty. Overall, if your business is lacking the technology that you and your customers can both benefit from, it’s probably time to consider an upgrade. You’ll be amazed at what a few technological advancements can do for customer satisfaction and your bottom line.

Smart card, credit card, and app-based payment systems — like CryptoPay, and SpyderWash can also benefit your business. Credit and debit cards are the preferred payment method today, so customers will appreciate being able to use the payment methods they have on hand without having to stop and get cash before using your facility. Not only that, but it’s safer for you and your customers by minimizing cash collection and integrating with financial management software.

4. You’re not meeting the demands of your customers.

If the neighborhood surrounding your laundromat is changing or your customer base is expanding, maybe it’s time your business and commercial laundry equipment did the same. Long wait times for machines and an inefficient laundromat layout or design will drive your laundromat customers away. As a business owner, it’s important to keep up with the needs and preferences of your customers and outshine the competitor down the street. Adding additional machines or updating the equipment that you have can help you do that. A large amount of customers prefer large-capacity machines, which can handle bigger loads at once and increase turnaround times (so there’s less waiting around). As noted above, technology can also add some of the convenience and ease-of-use that tech-savvy customers are craving these days.

5. You’re growing your business.

This one almost goes without saying. If you’re expanding your existing laundry facility, moving to a bigger location, or just getting started in the industry, you’re likely going to need new laundry equipment. You’re growing your business for a reason and you’ll need the right equipment that can attract and keep up with the new customers coming in. Even if your space isn’t getting bigger, replacing and upgrading your equipment should be part of your ongoing business strategy to continue finding success in the industry.

Partner with Martin-Ray Laundry Systems

Martin-Ray Laundry Systems helps coin laundries all around Colorado, New Mexico, Wyoming, West Texas, and western Nebraska find success. If it’s time to upgrade your equipment, check our selection of high-quality vended laundry equipment and more from top brands like Milnor, and Chicago Dryer. Our team of commercial laundry experts is standing by to provide ongoing business support and help you find the best equipment to meet the needs of your business.

Contact Martin-Ray Laundry Systems